A few weeks ago, I lost my ATM card. Well, I didn’t exactly lose it. I left it.
I left it in an ATM two hundred miles away from home.
I was visiting a friend in the hospital, and I wanted to give the family a little cash, just to help them with traveling / lodging expenses. While talking on the phone with my wife, I drove off from the ATM, and forgot to retrieve my card.
I realized my mistake about two hours later. I called my bank and they immediately ‘locked’ the card from further use. They also put a ‘watch notice’ on my checking account for any possible fraudulent use. I was really impressed by the speed with which they handled the issue.
I checked my mailbox today and my new debit card arrived, just like they promised.
With all of the negative stories about banks and big financial companies, I thought it would be appropriate to report that Wachovia promptly answered my call, took the necessary steps to prevent theft, and delivered a new card, just like they promised.
As a side note – I have been very, very busy this week. My wife is less than five weeks away from her due date, my daughter has been sick, and I have been ‘swamped’ at work. But, hopefully things will slow down in the next few days and I can get back to my regular blogging / podcasting schedule.
I’ve had similar impressive experiences with Wachovia’s service. I hear a lot of complaints about “big banks” but I’ve been really pleased with Wachovia.
I look forward to seeing more postings in the next few days!
My bank called me concerning fraudulent charges while traveling in Asia – we agreed to close the account. Downside is not credit card for reminder of trip that created a HUGE amount of problems.
Wow you’ve got a lot going on! Congrats and prayers for a safe delivery!
Im glad to hear that Wachovia has such great customer service, having been there myself a few times (shame on me) my bank was good about making sure to lock up the card and reversing the fraudulent charges on the account.
I still have issues with big banks though, I hate Bank of America for checking and savings accounts, those folks are totally inept.
Luck has nothing to do with it. Year in and year out Wachovia is rated the best of the mega banks at customer service. This story isn’t an anomaly with Wachovia it is the rule.
I’m glad Wachovia was able to handle the problem promptly. That’s one less thing to worry about. You have a lot on your plate. I wish you and your family the best.