I’ve spent the last two hours, trying to get in touch with a customer service representative from my long distance provider, MCI. After 11 phone calls, six disconnections, and five transfers, I have decided to change service providers. Our local phone company has begun to offer a bundled plan of long distance / local service / and DSL. I might go with them. I’ll run the numbers and do a little research and let you all know. Ninety-five percent of our calls are made intra-state, so I need a plan that offers low in-Georgia rates. The MCI plan is unlimited long distance. I signed up with them more than five years ago – and they’ve steadily raised their rates. I’ve been meaning to shop around – and this latest customer service issue has given me the motivation to actually do so. I won’t go into the details of the issue, except to say that it could be resolved in less than one minute, should I actually be connected to the right person. But, the financial department refers me to the customer service department – and the customer service depart refers me to the financial department.
Funny side note – After getting disconnected for the fourth time, I received an automated phone call from – MCI – asking about my customer service experience. Unfortunately, I didn’t know which customer service agent I should ‘grade’, because, I’d already spoken to seven of them!
On a brighter note – I’m looking for a new riding lawn mower. I had two older lawn mowers, and I sold them last fall at a yard sale. The grass has just started to green and I need to make a purchase, soon. It would have been great to have purchased a mower at the end of last summer, when prices were lower, but, I wasn’t ready to buy then. I love spring-time and I can’t wait to get in the yard and spruce things up.
Do you really need long distance? We use cell phones for everything. To get local service only around here it was something like $16… no caller ID, no extra. I thought that was ridiculous, so we’re sticking to the cells.
Then again we don’t make a ton of calls, either.
I can recommend ECG. I get 2-2.5c per minute long distance from my home phone with no access fees at all. They have a great internet site with all the statements / call history and I can pay online with no extra fee. This sounds like an ad, but it’s not, I have been using them for years. http://www.ecg1.com/
Re: Riding lawn mower – stay away from MTD/Yard Man, they have the worst ratings in consumer reports. Costco sells these, and I never had anything but problems with mine (luckily costco took it back with no problems, even after a year. I replaced it with a craftsman one from sears and haven’t had a problem since.
My wife lives on the phone. Plus, I receive work-related calls on my home phone. As for ECG, they do not offer service in our area (I checked!).
I have phone service from my cable provider and it includes unlimited long distance.
@SingleGuy We live out in the country and we can’t get cable. Yep, it’s 2008 and I can’t get cable. And, we only have one DSL option – through the local phone company.
naked dsl + sprint sero for the win.
Skype! 🙂
Skype FTW! Convince all your relatives and such to get it and you can even have video calls for free!
-Russell
I just want to know what kind of mower you got…